FAQs

Bidding is easy. All you need to do is create an account with your email and phone number, add a credit card, and verify your identity through Veriff. From there you can bid on any auction. The credit card and identity verification flows are available through signup or your JOOPITER account page. You are ready to bid when the “Verify Now” turns to “Confirmed” under your account page. Please note: bidders may be required to provide a financial reference. Invoices and payments must be processed from the registered bidder's account, whether an individual or a third party.

Yes. A Standard Buyer's Premium will be charged in addition to the final auction hammer price. The current Standard Buyer's Premium rates are an amount equal to 25% of the hammer price of each lot up to and including $2,000,000; 22% of the hammer price of each lot from $2,000,001 and above. The Standard Buyer's Premium does not apply to Automobile Auctions. You will see the buyer's premium calculated before you place your bid.

AUTOMOBILE AUCTIONS

The Buyer's Premium at Automobile auction rates are an amount equal to 12% of the hammer price of each lot up to and including $250,000; 10% of the hammer price of each lot from $250,001 and above.

BIDDER'S ADVANTAGE

Please reference the Bidding and Auction Close portion of the FAQs for more information about Bidder's Advantage.

For full details, please refer to our Terms of Sale.

You can find the JOOPITER Conditions of Sale.

All items are reviewed by our specialist team with a highly discerning eye, as authenticity is our first and foremost concern. Professional reports for all jewelry and watches can be provided upon request to JOOPITER Support and will be delivered to the auction winner.

Once a bid is placed, it cannot be cancelled. Please reference our Terms of Sale for details on the Conditions of the auction.

JOOPITER may produce exhibitions of objects for private and public viewing. Please email support@joopiter.com if you wish to view specific items in person, or request additional information and images.

You can place your bid on JOOPITER.com.

By entering a maximum bid amount, our system will automatically bid for you until your maximum bid is reached, saving you the time of having to bid incrementally. You tell us your absolute maximum price by entering the figure in the 'max bid’ box on the lot page, and click 'place bid'. The auction engine will place your bids at the next available increment to keep you in the lead, but only up to your max price and never any further. If the bidding passes your maximum amount, then you may miss out on winning the item. However, we'll email you to let you know so you can increase your max bid if you wish.

When the auction timer reaches zero, the auction enters the closing period for 2 minutes. The closing period is the final two minutes of an auction. If someone bids in the last two minutes, and if their bid exceeds all others, the auction will automatically extend by an additional two minutes. Each time a winning bidder is outbid at any point during the two-minute closing period, the auction extends for another two minutes. For example, the Lot 1 closing period is 9:00-9:02 AM ET. If a new high bid is entered between 9:00 AM and 9:02 AM the closing period will extend for 2 minutes from the time of the bid. This will continue indefinitely during the closing period with each new high bid until a winning bidder is not outbid and two minutes expires.

All auctions have a minimum bid requirement, this will appear as the next increment in the bid increment table.

Yes. New JOOPITER.com accounts are subject to a bidding limit of $100,000. If you'd like to request a higher limit, you can do so at any time through the MY ACCOUNT page or by contacting us at payments@joopiter.com. Additional information may be required to process your request.

A reserve price is the minimum amount the seller will accept as a winning bid. The reserve price itself is never disclosed, however the auction will indicate whether the reserve price has been met or not. If the reserve price has not been met when the auction closes, the item will remain with the seller.

The Bidder's Advantage Rate is a reduced buyer's premium available on eligible sales, identified by the "Bidder's Advantage" designation on the auction and Lot pages. To qualify, you must place your first bid no later than 48 hours before the auction begins closing and complete payment within the required timeframe. The Bidder's Advantage Rate is not applicable to Automobile Auctions.

Qualifying clients benefit from the following reduced rates: an amount equal to 20% of the hammer price of each Lot up to and including $2,000,000; 18% of the hammer price of each Lot from $2,000,001 and above.

For full details, please refer to our Terms of Sale.

The Bidder's Advantage Rate applies on a per-Lot basis, not per auction. Eligibility is determined individually for each Lot. Just because one Lot in an auction carries the "Bidder's Advantage" designation does not mean all Lots in that auction are eligible. Always check the individual Lot page to confirm whether the Bidder's Advantage Rate applies before placing your bid.

Once the auction closes, you will receive an email with a link to purchase with one of our available payment methods. Invoices and payments must be processed from the registered bidder's account, whether an individual or a third party. For assistance in setting up a business account, please contact our client service team, support@joopiter.com.

JOOPITER supports credit card payments up to $100,000 and wire transfers. Please note: a 2.9% credit card fee will be added to all card transactions.

A 2.9% credit card fee will be added to all card transactions. You have the option to pay via wire transfer, please reach out to support@joopiter.com.

Once you win an auction, you will receive an email about the auction close. If you would like to pay by wire transfer, please reach out to support@joopiter.com and we will be happy to coordinate.

Please follow this link to see what references are accepted to establish credit with a higher bidding level.

You may arrange shipping during the checkout process. Once the auction closes, you will receive an email with a link to purchase with our available payment and shipping methods. Once checkout is complete, our partners handle everything including custom packaging, insurance, and other specialized delivery. JOOPITER support is also available to assist with any special needs.

Yes, please reach out to JOOPITER support to arrange a pick up. Additional verification steps required.

JOOPITER Marketplace is a curated luxury commerce platform that offers rare and highly sought-after items available for immediate purchase. Unlike auctions, where items are bid on within a set time frame, the marketplace operates as an "always-on" selling channel. The marketplace focuses on items from Collectors, carefully selected individuals in music, fashion, art, design and sports, ensuring each piece has provenance and cultural significance. In addition to collections from highlighted individuals, the Marketplace features a Curated By section, highlighting edits and selections by the Joopiter team.

All marketplace items are appraised and authenticated before listing. Unlike traditional resale platforms, where sellers are largely unverified, JOOPITER handpicks both sellers and items, ensuring authenticity and cultural relevance.

Items such as fine jewelry, watches, and art may include certificates if available. While not every item may come with a formal certificate, JOOPITER ensures that all listed items have been reviewed for authenticity, and provenance details are highlighted.

Yes, provenance is a key differentiator of JOOPITER Marketplace. Every item is accompanied by a backstory, often tied to its previous owner, known as the Collector. This storytelling aspect enhances the cultural and historical significance of each piece, making it more than just a transaction. JOOPITER's goal is to create a collector community where buyers can engage with the stories behind their acquisitions.

You can make a submission on the Joopiter website. To get started, enter the details of your item and upload high-quality photos here. A team member will review and reach out to connect on further details if your items fit our criteria.

JOOPITER Marketplace accepts Offers on all items where the "Make an Offer" button is shown. Buyers submit a proposed price; JOOPITER will review and either accept, reject, or respond to with a counter offer. Once accepted, the Buyer will receive a confirmation email with a link to complete checkout.

Accepted Offers are valid for 36 hours. If payment is not made within the 36-hour window, the accepted Offer will expire and the item will be made available for purchase and new Offers.

All Offers are binding upon acceptance and finalized upon payment. Once an Offer is accepted, the product will be marked pending for 36 hours, giving the Buyer 36 hours to complete checkout.

Buyers can submit one active Offer per item at a time. Each Offer is reviewed and answered with an acceptance, counter offer, or rejection.

If a product doesn't have a "Make an Offer" button, please contact the JOOPITER Marketplace team at support@joopiter.com to inquire.

If an Offer isn't accepted, the Buyer is welcome to submit a new one. Please note that repeated bad-faith Offers may result in restricted Offer privileges on JOOPITER Marketplace.

JOOPITER supports credit card payments up to $100,000.

JOOPITER partners with trusted shipping providers to ensure secure and insured delivery of marketplace purchases. Shipping options will be displayed at checkout. High-value, oversized or fragile items may receive special handling to ensure safe delivery.

JOOPITER marketplace does not accept returns or exchanges. Please note that all sales are final.

JOOPITER emphasizes secure, high-value transactions, and items are insured during shipping.

For further assistance, you can contact JOOPITER Concierge at support@joopiter.com.

JOOPITER capsules are sold on a first come, first serve basis through our website and at select exhibitions. The best way to know about our product launches is to sign up for an account where we always share the latest information.

JOOPITER does not accept returns or exchanges. Please note that all sales are final.

No, Private Sales are different from Auctions in that there is no bidding, and purchases are made privately. Any registered customer is welcome to participate.

Making a purchase is easy. Prospective buyers can contact JOOPITER Sales in these easy ways: 1. Submit an enquiry on JOOPITER.com 2. Email privatesales@joopiter.com

There is no buyer’s premium for Private Sale lots. The accepted price, plus applicable taxes and shipping charges, is what you pay.

You will receive an email with a link to purchase with one of our available payment methods.

We are available via Chat (below), as well as email: support@joopiter.com or telephone: +1 650-719-5234.